Issue with Vodacom balance checks

Incident Report for SIMcontrol

Resolved

This issues has been resolved.

From Vodacom: "Please note that the data issues have been resolved. Kindly restart your device and check your data balance. We apologise for the inconvenience caused and appreciate your patience."

Posted Oct 22, 2026 - 11:35 CAT

Identified

We are aware of reports regarding data loss on Vodacom SIMs. The network has been notified and is actively investigating. While they work on a resolution, we are running automated data balance checks across all accounts. If you need an immediate update for a specific line, please use the Manual Balance Check button on the SIM page.

Media reporting: https://mybroadband.co.za/news/cellular/673472-vodacom-customers-report-that-all-their-data-has-disappeared.html

Posted Oct 22, 2026 - 09:06 CAT

This incident affected: 🇿🇦 SIMcontrol South Africa (Vodacom - Balance Checks).