SIMcontrol Status

Namibia Roaming - Intermittent connectivity

Identified - We have received several reports of data roaming issues in Namibia. We suspect this to be related to the WACS cable break off the Namibian coast (https://mybroadband.co.za/news/broadband/597399-major-undersea-internet-cable-serving-south-africa-offline.html).

We expect local networks to start rerouting internet data traffic to alternative backup links.
Jun 04, 2025 - 06:48 CAT

🇿🇦 SIMcontrol South Africa Partial Outage

SIMControl Platform Operational

API Operational

Credit Card Payments Operational

Vodacom - Balance Checks Operational

Vodacom - Recharges Operational

MTN - Balance Checks Operational

MTN - Recharges Operational

Telkom - Balance Checks Operational

Telkom - Recharges Operational

Airtel Kenya - Balance Checks Operational

Airtel Kenya - Recharges Operational

Vodafone GDSP Operational

Cell C - Recharges Operational

BICS Global Roaming Partial Outage

Flickswitch APN Operational

MTN Zambia Operational

FNB Payments Operational

MTC - Balance checks Operational

MTC - Recharges Operational

Vodacom - Public APN Partial Outage

🇰🇪 SIMcontrol Kenya Operational

SIMcontrol Platform Operational

SIMcontrol API Operational

Airtel - Balance checks Operational

Airtel - Recharges Operational

Safaricom - Recharges Operational

Airtel & MTN Uganda Recharges Operational

BICS - Global Roaming Operational

🇳🇦SIMcontrol Namibia Partial Outage

SIMcontrol Platform Operational

SIMcontrol API Operational

MTC - Balance Checks Operational

MTC - Recharges Operational

Telecom Namibia - Balance Checks Operational

Telecom Namibia - Recharges Operational

BICS Global Roaming Partial Outage

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 4, 2025

Managed APN - Planned Maintenance

Completed - Please note, the planned scheduled maintenance has been re-scheduled to a future date, which will be communicated timeously. There has been no service interruption this morning.
Jun 4, 05:10 CAT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 04:00 CAT

Scheduled - Please be aware of the following planned maintenance window:

Date: Wednesday 4 June 2025

Maintenance Window: 04h00 - 05h00 (ZA / GMT+2)

Scope of Work: Upgrade Vodacom link capacity - JHB and CPT data centre

Maintenance Description: To cater for future expansion, we are upgrading our APN capacity with Vodacom South Africa.

Expected Downtime Duration: Up to 4 minutes. (If rollback is needed up to 8 minutes).

Services Affected: Vodacom Traffic on "flickswitch" and custom Private APN's

Service Impact: Traffic Traversal Disruption
Jun 2, 15:26 CAT

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

May 28, 2025

No incidents reported.

May 27, 2025

No incidents reported.

May 26, 2025

Managed APN Issue - 2G Connectivity Vodacom

Resolved - This incident is was resolved at 15h00.
May 26, 15:27 CAT

Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 14:06 CAT

Investigating - We are aware of a Managed APN connectivity issue affecting Vodacom SIMs on 2G.
The network has been advised and their engineers are investigating.
May 26, 13:50 CAT

May 25, 2025

No incidents reported.

May 24, 2025

No incidents reported.

May 23, 2025

Issue with MTN recharges

Resolved - We have monitored the stability of recharges, and it has returned to normal. Recharges are processing successfully.
May 23, 17:00 CAT

Update - A fix has been implemented and we are monitoring the results.
May 23, 16:30 CAT

Monitoring - A fix has been implemented and we are presently monitoring successful recharges.
May 23, 13:28 CAT

Identified - The issue has been identified and a fix is being implemented.
May 23, 09:07 CAT

Investigating - We're experiencing technical issues with recharges on the MTN network. The mobile network has been notified and they are busy investigating.
May 23, 07:43 CAT

May 22, 2025

Issue with MTN recharges

Resolved - MTN has resolved the recharge failure fault and we can see successful recharges processing again
May 22, 13:58 CAT

Update - MTN South Africa is still experiencing issues on recharges. We are seeing some recharges being processed successfully, while others are not. We will continue to monitor and update once resolved.
May 22, 13:20 CAT

Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 09:44 CAT

Investigating - We're experiencing technical issues with recharges on the MTN network. The mobile network has been notified, and they are busy investigating.
May 22, 09:21 CAT

May 21, 2025

Issue with Vodacom recharge

Resolved - This incident has been resolved.
May 21, 21:00 CAT

Monitoring - We can see successful recharges go through now on the Vodacom Network and awaiting network confirmation that fault has been resolved
May 21, 19:57 CAT

Update - Vodacom General Network Issue:
We have received reports that Vodacom have experienced a general core network issue.
They experienced a power failure at a key data center resulting in wide spread network issues.
Traffic has been restored, however there is still instability and high latency.
We are also unable to process any recharges (airtime or data) at this time.
May 21, 18:17 CAT

Identified - We're experiencing technical issues with recharges on the Vodacom network.
Vodacom has advised that they are busy investigating.
May 21, 18:12 CAT