SIMcontrol Status

Investigating - We're aware of roaming issues in Zambia on the Airtel Zambia network affecting BICS SIMs and Vodacom SIMs roaming through the Flickswitch APN and public Internet APN.

This has been escalated to both BICS and Vodacom who are investigating the issue with Airtel Zambia.

Feedback will be provided once received.
Sep 26, 2025 - 16:20 CAT

🇿🇦 SIMcontrol South Africa Degraded Performance

SIMControl Platform Operational

API Operational

Credit Card Payments Operational

Vodacom - Balance Checks Operational

Vodacom - Recharges Operational

MTN - Balance Checks Operational

MTN - Recharges Operational

Telkom - Balance Checks Operational

Telkom - Recharges Operational

Airtel Kenya - Balance Checks Operational

Airtel Kenya - Recharges Operational

Vodafone GDSP Operational

Cell C - Recharges Operational

BICS Global Roaming Degraded Performance

Flickswitch APN Operational

MTN Zambia Operational

FNB Payments Operational

MTC Namibia - Balance checks Operational

MTC Namibia - Recharges Operational

Vodacom - Public APN Operational

TN Mobile Namibia Operational

🇰🇪 SIMcontrol Kenya Degraded Performance

SIMcontrol Platform Operational

SIMcontrol API Operational

Airtel - Balance checks Operational

Airtel - Recharges Operational

Safaricom - Recharges Operational

Airtel & MTN Uganda Recharges Operational

BICS - Global Roaming Degraded Performance

🇳🇦SIMcontrol Namibia Degraded Performance

SIMcontrol Platform Operational

SIMcontrol API Operational

MTC - Balance Checks Operational

MTC - Recharges Operational

Telecom Namibia - Balance Checks Operational

Telecom Namibia - Recharges Operational

BICS Global Roaming Degraded Performance

TN Mobile Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned Maintenance - JHB data centre (MTN capacity upgrade) Oct `1`, `2025` `00:00`-`02:00` CAT

Update - We will be undergoing scheduled maintenance during this time.
Sep 26, 2025 - 08:02 CAT

Update - We will be undergoing scheduled maintenance during this time.
Sep 25, 2025 - 13:57 CAT

Scheduled - Please take note of a maintenance window scheduled for the following date and time:
- Date: Wednesday 1st October 2025
- Maintenance Window: 00:00 - 02:00 (SAST / GMT+2)

Purpose & Scope Of Works:
MTN capacity upgrade ( This is for the work postponed 25 Sep 2025)

Services Affected:
APN Traffic. MTN only (Vodacom not affected).

Connectivity Impact:
No impact expected. Traffic will be rerouted through the CPT redundancy infrastructure during the maintenance period.
Sep 25, 2025 - 13:55 CAT

Past Incidents

Sep 27, 2025

No incidents reported today.

Sep 26, 2025

Unresolved incident: Zambia Roaming Issues - Airtel Zambia.

Sep 25, 2025

Planned Maintenance - JHB data centre (MTN capacity upgrade)

Completed - The scheduled maintenance has been completed.
Sep 25, 02:00 CAT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 00:00 CAT

Scheduled - Please take note of a maintenance window scheduled for the following date and time:
- Date: Thursday 25th September 2025
- Maintenance Window: 00:00 - 02:00 (SAST / GMT+2)

Purpose & Scope Of Works:
MTN capacity upgrade

Services Affected:
APN Traffic. MTN only (Vodacom not affected).

Connectivity Impact:
No impact expected. Traffic will be rerouted through the CPT redundancy infrastructure during the maintenance period.
Sep 18, 15:33 CAT

Sep 24, 2025

Issue with MTC recharges / balance checks

Resolved - The network has successfully identified the root cause and has implemented a full and permanent fix.

Our monitoring confirms that both recharges and balance checks are now consistently successful, and we are no longer observing any related failures. The issue is now resolved.
Sep 24, 10:26 CAT

Update - The network has implemented a temporary fix to restore the services while they continue to investigate the root cause of the issue.

As a result, balance checks and recharges have been successfully restored. We will continue to actively follow up with the network and will provide you with feedback as soon as their investigation is complete.
Sep 23, 16:06 CAT

Update - We are still actively engaged with the network regarding the ongoing intermittent issues with recharges and balance checks.

Please be assured that their team is continuing its investigation to pinpoint the root cause, and we are diligently following up for a definitive update.

We will provide new information as soon as it becomes available.
Sep 23, 12:04 CAT

Update - We're still observing intermittent failures with recharges and balance checks.

We're actively working with the network to identify the root cause and find a resolution.
Sep 23, 08:37 CAT

Update - We're now seeing some successful recharges and balance checks, though the issue is still intermittent.

We've relayed this information to the MTC network team, who are continuing to actively investigate and work on a full resolution.

We appreciate your patience and will provide another update as soon as we have more information.
Sep 22, 16:42 CAT

Update - MTC's technical teams are still actively investigating the root cause of the recharge and balance check failures, and are working to resolve them.

We will share another update as soon as we receive more information from the MTC team.
Sep 22, 15:35 CAT

Update - The mobile network is still investigating the issues with recharges and balance checks on the MTC network.

We'll provide a full update as soon as we have more information.
Sep 22, 13:21 CAT

Investigating - We're experiencing technical issues with recharges and balance checking on the MTC network. The mobile network has been notified, and they are busy investigating.
Sep 22, 12:13 CAT

Sep 23, 2025

Sep 22, 2025

Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

Sep 19, 2025

No incidents reported.

Sep 18, 2025

No incidents reported.

Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

Issue with MTC recharge / balance checks

Resolved - Balance checks and recharges continue to be successful, confirming that the issue is now resolved.
Sep 15, 18:05 CAT

Monitoring - We're now observing successful balance checks and recharges, and we'll continue to monitor them closely.
Sep 15, 16:30 CAT

Update - We have observed renewed failures in recharge transactions. The network has been notified and is currently investigating both the failed recharges and the ongoing balance check issues

We will provide feedback as soon as we have an update.
Sep 15, 15:00 CAT

Update - We have observed successful recharges; however, balance check issues are still being investigated by the network.

We will provide feedback as soon as we have an update.
Sep 15, 11:35 CAT

Investigating - We're experiencing technical issues with recharges and balance checking on the MTC network. The mobile network has been notified and they are busy investigating.
Sep 15, 08:40 CAT

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Scheduled Maintenance

Planned Maintenance - JHB data centre (MTN capacity upgrade) Oct 1, 2025 00:00-02:00 CAT

Past Incidents

Planned Maintenance - JHB data centre (MTN capacity upgrade) Oct `1`, `2025` `00:00`-`02:00` CAT